NHS Patient Safety

NHS Improvement when things go wrong for families

NHS Improvement when things go wrong and concerns about ongoing Patient Safety. The final medical report the family has now received from the Ipswich Hospital. After a review by Trust Board members, the report has been edited. Now amended it has 877 deletions. The Ipswich Hospital has now closed their doors along with the CCG to any further family engagement.

This is the first video in our series from the family perspective. Our experience when things go wrong in the NHS and it involves a serious incident investigation. It describes the difficulties dealing with multiple family liaison staff. Delays in reports, poor communication and many unanswered questions concerning Jessica’s treatment and care.

This is the second video in our series from the family perspective. Please watch all this video when you have a few spare moments. It could affect your family and loved ones. We hope it offers further insight into the challenges faced by families in the aftermath of an NHS serious incident. Jessica cannot ask the questions we have posed to The Ipswich Hospital NHS Trust about her incident because she cannot remember pregnancy, childbirth or her visit to Hospital.

Along with other impairments, including memory loss, taste and smell and cognitive impairment, Jessica has received an obvious, functional injury.  These are the result of her anoxic brain injury which has been described as widespread and scattered.

We believe it was reasonable to have challenged the Ipswich Hospital over their many discrepancies and in line with the national legislation (duty of candour) when things go wrong, they too should have honoured their commitment to be open, transparent and honest.