Independent Investigations Reports
After Jessica’s original presentation to the Ipswich Hospital NHS Trust Accident and Emergency Department 2nd August 2015 the family had raised concerns about Jessica’s treatment. Not that we were not appreciative of the efforts people had made but we were extremely shocked when we were allowed into CCU to see her. We are not clinicians, but we do need to understand and we do have the right to be given some time to discuss what actually happened during her treatment. We do not pretend to understand what they do but we felt some explanation about their basic investigations and information on their initial diagnosis would be helpful.
We have reported all of the concerns on a rolling basis by email and telephone over time. Some have been followed up by the CQC and all the correspondence has been retained. I raised concerns and reported the Trusts failure to be open and honest. The default answer is “we don’t investigate individual cases” But they have assured me they are keeping a record of what has been reported and I do intend to revisit this.
The Ipswich Hospital NHS Trust
After many emails and phone calls, we finally received a report (V3) report from the Trust on July 19th, 2017, the Trust considered this report concluded their investigations process. The Trust had made 877 deletions from the previous draft report and in our view was not fit for purpose.
To be continued…
The CEO of the Trust Nick Hulme had never responded to any correspondence in two years, despite copying him into many emails. Now he firmly closed the door to any future engagement, referring us to the PHSO.
A few days later after contacting the CCG, they also followed the same instruction, closing the door to any further engagement and referring the family to the PHSO.
References and Guidelines for investigations:
SCIG reference here
SIRI reference here
The GMC here
The NMC here
The Ipswich Hospital NHS Trust Complaints Handling Policy V5 Document here
Original Serious Incident requiring investigation report here (will be updated soon)
Investigations report into SIRI conducted by (IHT) (will be updated soon)
Independent Investigation Medical report conducted by (IHT) (will be updated soon)
The Ipswich Hospital NHS Trust SIRI report recommendations here
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